Return Policy

Returns and Exchanges

We gladly accept returns and exchanges within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and include original invoice.

Items lost or damaged by shipping or postal service will not be refunded. Please consider using tracking and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale and promotional items are non-refundable. 

THE ZXP PROMISE

We stand behind our products and want you to be satisfied with them!
We always do our best to take care of our customers - dealing with all situations fairly and responsibly. If you have any questions, please contact us at info@zxpjewelry.com!